Refunds, without the runaround.
Changed your mind? Arrived damaged? One email and a human sorts it — no forms, no interrogation, no fine print.
Covered or not, at a glance
Every email is read by a human, not a bot — but this is exactly how we decide.
The window starts the day your parcel is delivered — not the day you checked out. Borderline case? Email us anyway. We would rather be kind than strict.
30 days from delivery
Your window starts the day the parcel lands on your doorstep — not checkout day. Plenty of time for your pet to give the final verdict.
Damaged or wrong? That is on us
Send one photo to support and choose: a free replacement sent within 24–48h, or a full refund. The return label is on us — always.
Changed your mind? No drama
Return it unused, in its original packaging, within 30 days. You cover the return postage; we handle everything after that.
Refunds land in 3 to 5 business days
Once your return reaches us — or your claim is approved for keep-it cases — the money goes straight back to your original payment method.
The honest hygiene rule
Anything your pet has chewed, worn or washed cannot be resold, so we cannot take it back. Faulty items are still covered — always.
Refund not showing yet?
Banks can take 5 to 10 days to post a refund. Still nothing after 10 days? Email us and we will chase it the same day.
Every order is covered by our 100% Happy-Pet Guarantee
If your order arrives damaged, wrong or faulty — or you simply change your mind within 30 days — we replace it or refund every cent. Refunds always go back to your original payment method, and if it was our mistake, the return label is on us too.
Not sure where your case fits?
Send your order number and what happened — a human replies and sorts it.