Where's my parcel?
Paste your tracking number below and watch it move. It was emailed to you within 24–48h of ordering — search 'PawShed' in your inbox.
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Already have a courier number?
Opens 17TRACK in a new tab with your number already filled in — it reads 900+ couriers automatically. Lost the number? Email us your order number below.
Statuses, decoded
What the carrier's updates actually mean — in plain English, not courier-speak.
Statuses come from the carrier, not from us — if one looks stuck for 7+ days, tell us and we open a trace the same day.
Tracking link looks empty?
Normal for the first 24–48 hours. The number only wakes up after the carrier's first scan — check back this evening.
No new scan for 3 days
Hubs sometimes skip scans and parcels leapfrog cities. If the estimated date keeps moving, your parcel is moving too.
Stuck for 7+ days?
That is not normal. Email us your order number and we open a trace with the carrier the same day — and keep you posted.
Says delivered, nothing there?
Check the delivery photo, porches, bins and neighbors first. Still missing after 24 hours? We replace it or refund you.
Number not recognized?
Copy-paste it straight from your shipping email — a leftover space breaks it. Ours are 10 to 22 characters, letters and numbers.
Customs asking questions?
Rare for US/UK. If the carrier contacts you, reply once and email us a screenshot — we chase it from our side too.
If tracking ever goes dark, your order is still covered
Every PawShed parcel is fully tracked and backed by our 100% Happy-Pet Guarantee. If a carrier genuinely loses your box, we reship a replacement within 24–48h or refund every cent — your call, no arguments.
Can't find your tracking email?
Send your order number and the email you used — we resend the link fast.